For the purposes of the following conditions, the term “Passenger” is defined as customer who has solicited Friend of the Family Services LLC for the purpose of providing a Driver for transportation purposes.
I. Passenger Covenants and Agrees to:
- Allow Friend of the Family LLC’s Drivers to drive the Passenger’s Vehicle for the purposes set forth in these Terms;
- That Driver’s use of the Passenger Vehicle as a ‘Permissive Use’ that is covered under the Passenger’s insurance policy.
- Obey all civil and criminal laws, including but not limited to seat belt and open container laws;
- Avoid all unnecessary and/or inappropriate physical contact with the Drivers, before, during and after the pick-up, transport and drop-off;
- Pay any expenses required to get the Passenger Vehicle safely to the designated drop-off location, including but not limited to: (i) fuel costs if any Driver, in his or her sole discretion, concludes that based on the Passenger Vehicle’s fuel gauge reading, the Passenger Vehicle has insufficient fuel to reach the designated drop-off location; (ii) towing or other emergency roadside expenses resulting from mechanical failure of the Passenger Vehicle; (iii) tolls; and (iv) parking fees;
- Allow Friend of the Family LLC or any affiliated Driver to seek emergency medical care in the event Passenger or any other passenger is injured or becomes ill during transport from the pick-up location to the drop-off location;
- Allow Friend of the Family LLC or any affiliated Driver to leave the Passenger Vehicle locked and parked in the hospital or urgent care parking lot in the event of an emergency; keys will be retained by the Driver until such time as Passenger or a family member or other authorized person authorizes their release;
- Allow, in the case of an emergency (as Friend of the Family LLC or any affiliated Driver may determine necessary), Friend of the Family LLC or any affiliated Driver to contact the emergency contact person identified by Passenger; and
II. Passenger Vehicle Representations
Passenger represents and warrants that as of each date on which Passenger requests Services:
- Passenger is authorized, without restriction, notice, consent or permission, to request the Services and to allow the Friend of the Family LLC Drivers to operate the Passenger Vehicle as contemplated in these Terms and elsewhere on the Site;
- Passenger is the rightful owner or lessee, as applicable, of the Passenger Vehicle;
- The Passenger Vehicle’s registration and insurance are current, a copy of the registration and insurance certificate will be in the vehicle, and the Passenger Vehicle is covered by a fully comprehensive insurance policy under which the Drivers are covered;
- The Passenger Vehicle is maintained in good working condition and in compliance with applicable laws and has no defects or conditions that may cause the Passenger Vehicle to be unfit or unsafe to drive;
- No contraband, substance or other items that are illegal for public transport (including, without limitation, firearms or other weapons, explosives, alcohol, drugs or drug paraphernalia and stolen property) are within the Passenger Vehicle; and
- The Passenger Vehicle will have sufficient fuel to reach the designated drop-off location.
- Passenger carries automobile insurance providing property damage, collision and comprehensive coverage, that there are no driver restrictions in Passenger’s insurance policies and that such policies are in full force and effect at the time that the Driver is providing services to Passenger.
III. Cancellation Policy
Cancellations made within 48 hours of scheduled time of service (with the exception of flights delayed/cancelled by an airline) will incur a $100 cancellation fee payable to Friend of the Family LLC.